Make a Claim
A step-by-step guide on how to make a claim

Step 1: Submit Claim Request

Note: The Claim request must be submitted during the Cover Period or within 15 days after the Cover expires. Any claim request raised thereafter is invalid and will not be accepted.
  • On the APP main page, click Insurance --> Active Covers or Expired Covers
  • Click Claim icon for the cover you wish to make a claim request
  • Enter the claim details. Please note that InsurAce.io will only pay for the actual losses maximum up to Cover Amount.
  • Describe the claim and send all the proof to [email protected]
Claims without sufficient proof of loss will be considered as invalid and rejected without proceeding to the community voting.
  • You can click Proofs checklist to check for the Proof of Loss required.
  • You are required to provide us with truthful pieces of information, otherwise your claim will be rejected. Confirm all the information, then click Submit
  • Now you've submitted a claim. Please wait for our Claim Accessors and Advisory Board to make the final decision. Find more about our Claim Assessment Process.

Step 2: Check Claim Status and Withdraw

You can check your claim status under Insurance --> My Claims

Direct Payout

Once your claim is approved, you can withdraw the payout by clicking Withdraw
You are also able to withdraw your payout under Dashboard -> My Claims -> Withdraw
Enter the amount, and click Confirm.
Once the transaction completes, congrats, you can then check the amount in your wallet!

Swap Payout

Once your claim is approved, click View to view details of the claim you are eligible to swap the token.
On the individual claim page, click Swap
Enter the swap amount and click confirm.
Once the transaction completes, congrats, you can then check the amount in your wallet!
Kindly noted that, you need to swap the token before the deadline shown on the claim page.
before the deadline shown on the claim page.