Make a Claim
A step-by-step guide on how to make a claim

Step 1: Submit Claim Request

Note: The Claim request must be submitted during the Cover Period or within 15 days after the Cover expires. Any claim request raised thereafter is invalid and will not be accepted.
    On the APP main page, click Insurance --> Active Covers or Expired Covers
    Click Claim for the cover you wish to make a claim request
    Enter the claim details. Please note that will only pay for the actual losses maximum up to Cover Amount.
    Describe the claim and provide proof of loss.
    You can Click Proofs to check for what is Proof of Loss required.
    Supplementary documents please send to [email protected]
    You are required to provide us with truthful pieces of information, otherwise your claim will be rejected. Confirm all the information, then click Submit
    Now you've submitted a claim. Please wait for our Claim Accessors and Advisory Board to make the final decision. Find more about our Claim Assessment Process.

Step 2: Check Claim Status and Withdraw

    You can check your claim status under Insurance --> My Claims
    Once your claim is approved, you can withdrawal the payout by clicking Withdraw
    You are also able to check your claims and withdraw under Dashboard -> My Claims -> Withdraw
    Enter the amount, and click Confirm.
Once the transaction completes, congrats, you can then check the amount in your wallet!
Last modified 11d ago